Terms and Conditions

Last Updated: [11/20/25]

Welcome to Mama J Candles LLC (“Mama J Candles  “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of Mamajcandles.com  and your purchase of products from our online store, including candles, soaps, wax melts, air fresheners, hand sanitizers, and related goods (“Products”). By accessing the Website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use the Website.

1. Eligibility

By using the Website, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You have legal capacity to enter into binding agreements.

  • You will use the Website in compliance with applicable laws.

2. Products and Descriptions

We strive to provide accurate product descriptions, including images, materials, ingredients, and usage instructions. However:

  • Product colors may appear differently due to display settings.

  • Scents may vary slightly due to natural variations in raw materials.

  • We reserve the right to modify or discontinue any Product without prior notice.

3. Pricing and Payment

3.1 Pricing

All prices are listed in [US Dollars] and are subject to change without notice.
Taxes, shipping, and handling fees may apply and will be shown at checkout.

3.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods displayed during checkout.

3.3 Credit Card Terms and Conditions

By providing a credit card, you represent and warrant that:

  • You are the authorized cardholder or have authorization to use the card.

  • You authorize us (or our payment processor) to charge the full order amount, including taxes, shipping, and applicable fees.

Additional credit-card-related terms:

  • Payment Authorization: Upon placing an order, an authorization hold may be applied to your card.

  • Billing Information: You agree to provide accurate billing details. Incorrect or unverifiable information may result in order delays or cancellation.

  • Declined Transactions: If your card is declined, we are not liable for delays or unprocessed orders.

  • Chargebacks: Unjustified or fraudulent chargebacks may result in order cancellation, account suspension, and possible legal action.

All credit card payments are processed securely through third-party PCI-compliant payment gateways.

4. Orders and Acceptance

  • All orders are subject to availability and acceptance.

  • We reserve the right to cancel or refuse any order for reasons including suspected fraud, inaccurate billing information, or regulatory restrictions (e.g., on shipping hand sanitizers).

  • Once an order is placed, you will receive a confirmation email; however, this does not constitute acceptance. Acceptance occurs when the Product is shipped.

5. Shipping and Delivery

  • Shipping times are estimates and not guaranteed.

  • Delays caused by carriers, customs, or external factors are not our responsibility.

  • Risk of loss transfers to you once the Product has been delivered to the carrier.

Some items—especially alcohol-based hand sanitizers—may have shipping restrictions depending on your region.

6. Returns, Refunds & Exchanges

We want you to love your purchase. Our general policy includes:

  • Returns accepted within [3] days of delivery for unopened and unused Products.

  • Due to hygienic and safety reasons, used or opened items may not be eligible for return.

  • Custom or personalized items are non-refundable unless defective.

To initiate a return, contact [Lula@mamajcandles.com] with your order details.

7. Limited Warranty

Our Products are handcrafted or manufactured with care. We warrant that they are free from defects in materials and workmanship at the time of shipment.
This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, improper storage, or unauthorized modifications

  • Failure to follow product instructions (e.g., candle burning guidelines)

8. Safety and Allergy Disclaimer

Our Products may contain fragrances, essential oils, botanicals, or chemical ingredients.

(See ingredients page)  https://www.mamajcandles.com/ingredients  

You agree that:

  • You are responsible for reviewing ingredient lists before purchase.

  • We are not liable for allergic reactions, sensitivities, or misuse of the Products.

  • Candles and scented items must be used according to safety warnings.

9. Intellectual Property

All Website content, including logos, images, product descriptions, designs, and text, is our intellectual property or licensed to us.
You may not reproduce, distribute, or use our content without written permission.

10. Prohibited Uses

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Transmit harmful code or engage in fraudulent activity.

  • Resell our Products without written authorization.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability will not exceed the amount you paid for the Product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, or expenses arising from your misuse of the Website or violation of these Terms.

13. Privacy Policy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

14. Third-Party Services

We may use third-party providers for:

  • Payment processing

  • Shipping and fulfillment

  • Analytics

  • Marketing tools

We are not responsible for their policies or actions.

15. Changes to Terms

We reserve the right to modify these Terms at any time.
Changes will be posted on this page with an updated effective date. Continued use of the Website after changes indicates acceptance.

16. Governing Law

These Terms are governed by the laws of United States/Florida, without regard to conflict-of-law principles.

17. Contact Information

For questions about these Terms or your orders, contact us at:
Email: Lula@mamajcandles.com