Frequently Asked Questions (FAQs)

Ordering

How do I place my order?

Simply choose your desired product and style on the product page, click “Add to Cart,” and follow the checkout steps to complete your purchase.
Once your order is placed, we’ll prepare it and send you an email when it’s on the way!

Shipping & Delivery

How long will it take to ship my order?

Orders typically ship within 5–10 business days.

  • Domestic orders: Usually arrive shortly after processing.

  • International orders: Transit may take an additional 1–2 weeks.

My tracking number isn’t working—what should I do?

Tracking numbers may take 1–2 days to update in the carrier’s system.
If your tracking number still hasn’t updated after a few days, please contact the shipping carrier. Occasionally, carriers experience delays or misplaced scans.

I need help with a late order.

If your order hasn’t arrived within the expected timeframe:

  • Domestic: 10 business days

  • International: 20 business days
    Please reach out to our team and we will be happy to assist you.

Payments

What types of payments do you accept?

We accept Visa, Mastercard, PayPal. American Express, and Discover.

When will my card be charged?

Your card will be charged immediately after your order has been successfully placed.

Security & Privacy

How secure is my personal information?

We follow the highest industry standards to protect your personal information during checkout and payment.

  • Your credit card information is encrypted using Secure Socket Layer (SSL) technology.

  • Your payment details are used only to complete your transaction and are never stored on our servers.